THE CLAIM PROCESS
A Clear Path.
Every Step.
We guide you from the first call to a fully documented dry-out and rebuild-ready home.
Call a Plumber
Stop the water source first. A trusted plumber should assess and address the active leak or overflow.
Leak Detection Company
Hidden leaks may need specialty leak detection to confirm the source and reduce unnecessary opening.
Call Sábana Professional Sanitation
We confirm safety, classify the water/category and drying class, take moisture readings, document conditions, and determine containment, removal, cleaning, and drying needs.
Submit Your Claim or Pay Out of Pocket
We organize the claim or private-pay documentation while controlled containment, removal, cleaning, and drying proceed as conditions require.
Dry Down Complete
We monitor the dry-down, compare affected materials to dry standards, clean as required, and verify the structure before equipment is removed.
Reconstruction Begins
Once the structure is verified dry and clean, the repair/rebuild phase can begin.
Need Help Now?
We are available 24/7 for emergency water damage response.